Privacy Policy
Last updated: May 2025
Information We Collect
We collect information you provide when creating an account, placing orders, or contacting support — including your name, email, phone number, delivery address, and payment method details. We also collect usage data such as pages viewed and search queries to improve your experience.
How We Use Your Information
Your data is used to process orders, send delivery updates, handle returns and disputes, personalise your shopping experience, send promotional emails (only if you opt in), and comply with legal obligations under Ghanaian law.
Sharing Your Information
We share your data only with: sellers fulfilling your orders (name, delivery address, order contents), logistics partners for delivery, payment processors for transaction processing, and regulatory authorities when legally required. We never sell your personal data.
Data Security
All data is encrypted in transit (TLS 1.2+) and at rest. Payment card details are processed by PCI-DSS compliant payment partners and never stored on our servers. Access to personal data is restricted to authorised Ololo Express staff.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting privacy@ololoexpress.com. You may also withdraw marketing consent, request data portability, or object to certain processing activities.
Cookies
We use essential cookies for session management and optional analytics cookies to understand how shoppers use the platform. You can manage cookie preferences in your browser settings. Declining optional cookies does not affect core functionality.
Contact
Questions about this policy? Contact our Data Protection Officer at privacy@ololoexpress.com or write to Ololo Express Ghana Ltd., Independence Avenue, Accra, Ghana.